📄 1. General

These Terms & Conditions apply to all orders placed through our online shop. By placing an order, you agree to the terms outlined below.

🍦 2. Products

All of our ice creams are handmade using natural ingredients. As a result:

• Flavours and appearance may vary slightly
• Availability may change depending on season and ingredients

We reserve the right to substitute flavours if necessary, but will always aim to inform you in advance.

🌱 3. Allergens & Dietary Information

Our products may contain or come into contact with:

• Dairy
• Nuts
• Gluten
• Other allergens

While we take care to minimise cross-contamination, we cannot guarantee a completely allergen-free environment.

🛒 4. Orders

• All orders are subject to availability and confirmation
• Once an order is placed, you will receive confirmation via email
• We reserve the right to refuse or cancel an order if necessary

💳 5. Pricing & Payment

• All prices are listed in GBP (£)
• Full payment is required at the time of ordering
• We reserve the right to update prices at any time

🚚 6. Delivery (Courier – DPD)

We use DPD for all deliveries.

• Orders are dispatched on selected days to ensure product quality
• Delivery is typically next working day, but delays may occur due to circumstances outside our control

Customers will receive tracking details directly from DPD once the order has been dispatched.

❄️ 7. Frozen Delivery & Responsibility

All products are packed with insulated materials and cooling agents (e.g. dry ice or ice packs) to maintain temperature during transit.

However, by placing an order, you acknowledge that:

• Delivery is handled by a third-party courier
• We cannot guarantee exact delivery times
• Someone must be available to receive the parcel on the first delivery attempt

Once the parcel is marked as delivered by DPD, responsibility transfers to the customer.

🔁 8. Refunds & Courier Issues

Due to the perishable nature of our products:

We do not offer refunds for:

• Courier delays
• Missed deliveries
• Parcels left unattended

If your order arrives damaged, please contact us within 12 hours with photos, and we will review the issue.